Service overview
Roadside help designed around the actual problem.
A flat tire can quickly turn a normal drive into a roadside hazard. If your vehicle has a usable spare and the location is safe for a tire change, roadside assistance can help get the spare installed correctly.
Before we arrive
If the tire fails while driving, reduce speed gradually, avoid sudden steering, and move to a safe location when possible. Turn on hazard lights and keep passengers away from traffic.
What we may need to know
- Whether the vehicle has a spare tire
- If the spare is full-size or temporary
- Whether a wheel lock key is required
- Where the vehicle is parked and whether the surface is level
- Whether the wheel or suspension appears damaged
When towing is the better option
A tire change may not be appropriate if there is no usable spare, the wheel is damaged, multiple tires are affected, or the vehicle is in an unsafe position. In those cases, towing may be recommended.
FAQ
Questions about this service
Can you repair the tire on the roadside?
Roadside service is generally focused on safely installing a usable spare. Permanent tire repair should be performed by a tire professional.
What if I do not have a spare?
A tow to a tire shop or repair facility may be the practical next step.
Can you help with a wheel lock?
Let us know whether the vehicle uses a wheel lock and whether you have the key so the situation can be assessed before dispatch.